Medical Receptionist

Hackley Community Care•Muskegon, MI

26d

About The Position

The Medical Receptionist serves as an important first point of contact for patients and provides friendly, professional, and efficient front-desk support. Under the direct supervision of the Patient Access Manager, the role is part of a multidisciplinary healthcare team and helps ensure patient information is accurate and complete. Duties include registering patients, collecting and updating demographic and insurance information, scheduling appointments, collecting copayments and outstanding balances, obtaining information needed for medical documentation, and ensuring patients receive appropriate forms and information. Hackley Community Care describes its workplace as supportive, inclusive, collaborative, and mission-driven, with a focus on high-quality, patient-centered healthcare and improving community health and well-being.

Requirements

High school diploma or equivalent.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Exceptional customer service skills with a welcoming, patient-focused approach.
Ability to accurately complete tasks in a fast-paced healthcare environment.
Ability to work effectively as part of a multidisciplinary team.
Dependable, motivated, and willing to assist team members as needed.
Ability to maintain confidentiality and handle sensitive patient information appropriately.
Commitment to providing compassionate and respectful care to underserved and diverse patient populations.

Nice To Haves

One year of medical office or healthcare experience preferred.
Experience with electronic health record (EHR) systems preferred.

Responsibilities

Register patients and accurately collect demographic and insurance information.
Verify and update patient insurance and contact information.
Schedule and coordinate patient appointments.
Collect copayments, patient balances, and other applicable fees.
Provide patients with appropriate forms and assist with completing required documentation.
Collect information necessary for accurate patient records and documentation.
Maintain confidentiality of patient information and adhere to privacy regulations and organizational policies.
Provide professional, compassionate customer service to patients and families.
Communicate effectively with providers, clinical staff, and other members of the healthcare team.
Assist team members as needed to support efficient daily operations.
Perform other duties as assigned.