Medical Receptionist

SOUTHERN CALIFORNIA ENT MSO LLC•Pasadena, CA

6d•Onsite

About The Position

The Medical Receptionist is often the first point of contact for LA CENTA patients and helps create a welcoming, professional patient experience. The role provides courteous, compassionate, and efficient service to patients and visitors in person and by telephone, supporting a comfortable and convenient experience consistent with the organization’s commitment to quality patient care and superior customer service. The position is responsible for reception and patient inquiries, appointment scheduling and patient flow, insurance and patient-record tasks, telephone and switchboard operations, and compliance with confidentiality, safety, and organizational requirements. The Medical Receptionist may need to travel between LA CENTA clinic locations as needed.

Requirements

High school diploma or GED required.
At least 1 year of front-desk or patient-facing experience in a medical setting.
General knowledge of HIPAA and CPT codes.
Ability to travel between various LA CENTA clinic locations as needed.
Excellent communication skills with patients, physicians, and staff.
Excellent organizational, interpersonal, and decision-making skills.
Ability to work in a relatively unsupervised environment with a high degree of accuracy.
Ability to sit for extended periods; stand and walk for varying periods; regularly use hands and fingers; operate standard office equipment and technology; occasionally bend, reach, push, pull, and lift or carry up to 20 pounds; and travel between locations as needed.

Nice To Haves

1–2 years of PBX/switchboard operator experience preferred.
Ear, Nose, Throat & Allergy specialty clinic experience preferred.
Bilingual in Spanish preferred.

Responsibilities

Welcome and greet patients and visitors in person and by telephone in a friendly, professional, and courteous manner.
Answer questions, assist patients and visitors, and direct inquiries to the appropriate department or staff member.
Communicate in a manner consistent with LA CENTA’s customer-service commitments and respond appropriately to patient concerns and anxieties.
Maintain a clean, organized, and welcoming reception area, as applicable.
Assist patients experiencing distress and respond to emergencies in accordance with site-specific policies and procedures.
Use discretion when communicating clinical policies, procedures, and sensitive information.
Maintain accurate daily schedules and schedule appointments, allergy testing, procedures, Radiology, Labs, and other applicable services.
Verify patient demographics and insurance information when scheduling appointments.
Review service delivery against the daily schedule, notify the Manager/Supervisor of delays, and notify back-office staff when patients arrive to support patient flow.
Record reminder-call outcomes in AdvancedMD for applicable procedures, Radiology, Labs, and in-office appointments.
Route calls and inquiries efficiently, maintain awareness of department functions, inform physicians of consult requests as applicable, and request patient records as needed.
Verify insurance eligibility and ensure forms are completed, signed, and dated.
Obtain, record, and update accurate personal, demographic, and financial information in patient accounts.
File and retrieve patient records and assist with entering and updating information in the electronic medical record system.
Prepare laboratory requisition forms as requested, scan Radiology and laboratory requisitions into patient files as applicable, and obtain authorizations for applicable services.
Assist with creating and preparing new-patient welcome packets and maintain accurate provider and department contact directories.
Operate the switchboard, follow applicable opening and closing procedures, schedule services, route calls, and take accurate, complete, timely messages.
Handle emergency calls according to site-specific policies and procedures, brief the Patient Service Center Manager/Supervisor on outstanding items requiring follow-up, and report urgently needed telephone-equipment repairs.
Protect patient privacy and rights, handling records and protected health information in accordance with HIPAA and LA CENTA policies and procedures.
Follow safety policies, organizational policies and procedures, and applicable regulatory requirements; support team and departmental operations and perform other assigned duties.
Travel between clinic and other business locations as needed.