Medical Receptionist

Health Partners of Western Ohio•Tiffin, OH

5d•Onsite

About The Position

Health Partners of Western Ohio is an independent, non-profit, community-directed organization serving low-income areas and communities with limited access to care. Its mission is to eliminate gaps in health outcomes by providing access to quality, affordable, preventive, and primary health care. The Medical Receptionist is the health center’s front-desk point of contact, welcoming patients, visitors, and employees and supporting appointment scheduling, telephone communication, patient records, payments, and daily office operations. The role calls for a people-focused, organized, detail-oriented professional who can multitask and provide excellent service in a fast-paced environment. This is a full-time position at the Tiffin Community Health Center in Tiffin, Ohio. The schedule is Tuesday through Friday, 7:45 a.m. to 5:15 p.m. Work is primarily sedentary but includes repetitive office-related movement and may involve stressful conditions or irregular hours. Travel may be required to meet operational needs.

Requirements

High school diploma or GED.
Ability to attend to multiple tasks at the same time.
Ability to prioritize assignments and responsibilities to meet established deadlines and protocols.
Effective oral and written communication skills.
Ability to work with people from diverse social, ethnic, and economic backgrounds.

Responsibilities

Greet patients, visitors, and employees.
Receive calls and schedule appointments; make appointment confirmation calls.
Screen and forward telephone calls and visitors to determine the nature and urgency of contacts and ensure an appropriate response.
Record detailed, accurate telephone messages and distribute them to the appropriate staff or designated area.
Assist management in reaching personnel in other departments for consultation and referrals.
Determine which matters to handle personally, bring to a supervisor, or refer to another area.
Enter patient information accurately into the computer and document in patient medical or dental records as needed.
Assemble patient medical records and retrieve lab reports or patient records from other health care providers.
Assist patients with completing information forms as needed.
Accept patient payments and accurately record and enter them into the practice management system.
Copy income verification and enter information into Electronic Health Records.
Accurately code diagnoses in Electronic Health Records based on completed encounter forms.
Type and send correspondence, memos, notices, and reports; sort, file, and retrieve records and documents on request.
Ensure equipment is functional and necessary forms are adequately stocked.
Operate standard office machines and equipment.
Sort and collate mail and printed materials or notices for distribution.
Cross-train in other areas of office procedures.
Participate in the Quality Improvement Program and serve on other committees as assigned.
Travel when necessary to meet operational needs.
May supervise student employees in specified tasks.
Perform miscellaneous job-related duties as assigned.

Benefits

Paid time off accrued per pay period.
Medical, dental, vision, and life insurance.
Seven paid holidays.
403(b) retirement plan with up to an 8% employer match; starts at 3% and increases with time of service.
Annual reviews and increases.
Mileage reimbursement for work-related travel.
Employee Assistance Program.
Referral bonus.
Training opportunities.
Eligibility to apply for the Emerging Leaders Program after one year of service.