Medical Receptionist
About The Position
Join the IVI RMA team as a Full-Time Medical Receptionist! At IVI RMA North America, we're dedicated to helping individuals and families achieve their dreams of building a family. As part of our team, you'll have the opportunity to make a meaningful impact by providing compassionate support throughout each patient's journey. We're looking for a friendly, organized, and customer-focused professional who thrives in a collaborative healthcare environment and is passionate about delivering exceptional service. Schedule: Full-time, Monday through Friday. POSITION SUMMARY The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public. At Boston IVF, we do whatever it it takes to deliver outstanding patient care. As a receptionist, your responsibilities will include:
Requirements
- High School Diploma or GED required
- Minimum of 1 year experience as a medical office receptionist
- Minimum of 3 years customer service experience
- Strong computer proficiency
- Excellent listening, communication, and interpersonal skills
- Ability to work independently and exercise sound judgment
- Comfort working in a fast-paced, high-standard, and occasionally stressful environment
Nice To Haves
- Associate degree preferred
Responsibilities
- Welcome and greet patients and visitors in a professional and compassionate manner
- Answer and route patient phone calls
- Maintain a calm, composed, and professional demeanor
- Anticipate patient needs and anxieties; provide clear and supportive responses to questions
- Schedule patient appointments in accordance with physician templates
- Identify scheduling conflicts and recommend appropriate solutions
- Maintain accurate patient records, including demographic, financial, and insurance information
- Collect co-pays and patient payments
- Coordinate patient care in collaboration with nursing staff
- Partner with the Finance Department to ensure reimbursement and insurance information is complete
- Appointment confirmations and patient charting
Benefits
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
