Medical Receptionist

Bluebird Kids Health•Hollywood, FL

About The Position

The Medical Receptionist greets, checks in, and checks out patients while managing patient flow. The role maintains accurate patient records and documentation, verifies insurance coverage, schedules appointments, collects patient payments, and supports communication about the patient portal. It also includes answering calls, scanning documents, maintaining a clean and sanitized front desk and waiting room, and protecting patient confidentiality in accordance with HIPAA standards. The position is based in a medical office and exam-room environment, with frequent exposure to communicable diseases, including COVID-19, biohazards, and other conditions common in clinical settings. The work involves varied movement and postures, occasional lifting or moving of equipment up to 50 pounds, and managing fast-paced patient flow and related stressors.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Basic computer operations and EMR knowledge.
Excellent customer service skills.
Excellent telephone etiquette.
Task-oriented, with strong organizational skills and the ability to multitask.
Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness, and helpfulness.
Ability to work independently and as part of a team with a strong sense of focus.
Strong attention to detail.
Ability to perform varied walking, standing, sitting, bending, twisting, and reaching.
Occasional ability to lift, carry, or move equipment weighing up to 50 pounds.
Ability to manage fast-paced patient flow and related stressors.

Nice To Haves

Pediatric front office experience preferred.

Responsibilities

Greet, check in, and check out patients and manage patient flow.
Update patient tracking in the EMR.
Notify patients about and promote the patient portal.
Verify that forms are complete using the online registration system, reconcile forms as needed, and ensure sufficient documentation is completed before patients leave.
Verify patient demographic and insurance information at each patient encounter to maintain accuracy.
Scan insurance cards and driver’s licenses as needed.
Schedule patient appointments within operational standards and document them appropriately.
Complete insurance verification up to three days before a patient’s visit to determine coverage.
Collect copays, deductibles, coinsurance, and past-due balances before patients are seen.
Scan documents.
Monitor Front Desk buckets and work appointment ticklers to schedule or reschedule appointments.
Keep the Front Desk and Waiting Room clean and sanitized according to practice standards.
Answer telephone calls in a warm, friendly manner.
Maintain patient confidentiality in compliance with HIPAA standards.
Perform other duties as assigned.