Medical Receptionist-Bilingual

Greater Mental Health of New York•White Plains, NY

About The Position

The Medical Receptionist supports the administrative operations of the White Plains clinic to help ensure smooth and orderly delivery of integrated services. The role requires positive, courteous, and professional interactions with clients, staff, and community agencies, using a person-centered and trauma-informed approach aligned with Greater Mental Health of New York’s values. The position handles front-desk communications and clinic administration, including appointment and provider schedule management, referral processing, insurance verification, client records and forms, payments, and office supplies. The employee may provide cross-coverage at other clinics as designated. The role is based in White Plains, New York, reports to the Practice Manager, and is listed as full-time, non-exempt, at 37.5 hours per week. Flexible work arrangements, including hybrid options, are subject to business needs.

Requirements

High school diploma, GED, or TASC equivalent required.
Bilingual Spanish-speaking ability required.
Demonstrated proficiency with Microsoft Office Suite and database applications.
Must be reliable and responsible, with the ability to work independently and as part of a team.
Must show initiative and exercise good judgment.
Must adhere to agency and program policies, procedures, and professional code of ethics.
Must adhere to confidentiality practices at all times.
Must obtain and maintain NYS Justice Center clearance through fingerprinting for a Criminal History Records search.
Must obtain and maintain clearance by the DCJS New York State Sex Offender Registry.
Pre-employment drug screening is required as a condition of employment.
Must obtain and maintain applicable regulatory clearances.
Must be legally eligible to work in the United States without sponsorship.

Nice To Haves

Associate's degree preferred.
At least two years of reception experience in a fast-paced office, preferably in a medical or community mental health office, preferred.
Clerical or Administrative Assistant certificate preferred.
Familiarity with and ability to use an Electronic Health Record system.

Responsibilities

Work with clinic managers to support administrative functions and timely processing of clinic administrative procedures.
Answer incoming calls professionally and handle messages from the general voicemail, email, Healthwaves, and other sources, delivering them in a timely manner.
Welcome and greet clients and visitors in person and by phone.
Maintain accurate daily records of clients seen; assist with filing, faxing, and meeting scheduling.
Manage provider schedules, including appointments, cancellations, reminder calls, contact notes, and rescheduling.
Schedule client appointments accurately and maximize scheduling practices.
Receive referrals, gather required data, verify insurance, create charts, schedule appointments, manage wait lists, and complete other administrative duties.
Accept payments and provide receipts for services.
Work with the clinic manager to ensure client forms, consents, and surveys are available.
Receive clinic mail and deliveries and direct them appropriately.
Maintain inventory and order clinic supplies and office needs in collaboration with the clinic director, agency systems, facilities, IT, and others.
Provide cross-coverage in clinics when designated by the manager or designee.
Keep reception and office areas clean and organized.
Perform other duties as assigned that are consistent with the scope of the position.

Benefits

403(b) retirement plan with employer contribution after one year of service.
Flexible work arrangements, including hybrid options, subject to business needs.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
15 days of paid time off per year.
12 days of paid sick time per year.
11 employer-paid holidays per year.
Professional development opportunities, advancement, training programs, and support for certifications and continuing education.
Free employee assistance program services.
Employee discounts on travel, hotels, movie tickets, theme parks, services, electronics, automobiles, shopping, and more.
Gym reimbursement through the employer's medical insurance carrier.
Qualifying employer for Public Service Loan Forgiveness (PSLF).