Medical Receptionist - Full Time

Carbon Health • Eatontown, NJ

26d • Onsite

About The Position

This is a full-time Medical Receptionist position. The role involves being the first and last point of contact for patients, greeting them, acting as a resource, and scheduling appointments through various methods. Responsibilities include introducing patients to the Carbon app, verifying insurance, collecting copayments, and performing administrative tasks such as writing referrals and preparing lab paperwork. The position also involves collaborating with clinical leadership on projects to improve the patient experience.

Requirements

• Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
• Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm
• High school diploma or equivalent
• At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience
• Must be able to multitask effectively; critical time management skills necessary
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
• Excellent customer service skills

Nice To Haves

• Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred

Responsibilities

• Be the first and last interaction with our patients
• Greeting patients and acting as a resource
• Schedule patients through different modalities
• Introduce the Carbon app to patients
• Verify insurance and collect copayments
• Administrative work such as writing referrals and preparing lab paperwork
• Work collaboratively on projects with clinical leadership to enhance the patient experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED