Medical Receptionist

ConvenientMD • Windham, NH

7d

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role supports patient registration, record updates, payment collection, reservations, and timely patient flow. It is suited to someone who enjoys working with people, staying organized, and multitasking, and who is interested in customer service or the medical field.

The Medical Receptionist provides welcoming, professional assistance in person and over the phone; completes registration and related documentation; responds to insurance and billing questions; and assists ill or distressed patients as resources allow. The role also coordinates reservations, supports specialist referrals, collaborates with the healthcare team, maintains reception-area organization and administrative records, and learns the clinic’s services, costs, reservation software, and electronic medical record systems.

Availability requirements vary by employment status. Full-time employees must work three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month. Part-time employees must work two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month. Per-diem employees must work four 12-hour shifts per month, ideally one shift per week. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at three other ConvenientMD locations within a one-hour travel distance of their primary clinic and travel within a one-hour commute for training shifts.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts on the schedule required for the applicable employment status.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to work collaboratively as part of a team and independently with initiative.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and respond to inquiries in person and over the phone.
• Register patients efficiently and ensure required forms are completed accurately.
• Update new and existing patient records.
• Address insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and help ensure timely payments.
• Collaborate with the healthcare team to support efficient clinic operations and patient flow.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks, including photocopying, filing, and maintaining daily activity logs.
• Learn the clinic’s services and associated costs, and use reservation scheduling and electronic medical record systems.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED