Medical Receptionist

Summit Health • Ronkonkoma, NY

6d

About The Position

The Patient Service Representative (PSR) welcomes incoming patients at CityMD and provides exemplary customer service. The role registers patients, coordinates with the rest of the team to support timely patient turnaround, responds to questions and concerns with urgency and kindness in person and by telephone, and handles paperwork associated with patient registration.

Requirements

• High school degree or GED.
• Happy, welcoming, can-do attitude with patients and coworkers.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and superior keyboarding skills (approximately 55 wpm).
• Flexible and adaptable nature to work in a continuously evolving environment.
• Passion for helping others in a healthcare environment.
• Ability to effectively interact with physicians, patients, and other staff members.

Nice To Haves

• Experience working in a high-volume or high-intensity service industry, such as hospitality, restaurants, hospitals, medical offices, or retail.
• Bilingual language skills, required or preferred depending on site location.
• Experience with EHR, Practice Management System, and Departmental/Ancillary Systems.
• Familiarity with standard office technology in a Windows-based environment.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and other appointments.
• Accurately enter and update patient information in the system.
• Assist patients with completing paperwork when necessary.
• Scan, update, and file medical records.
• Answer phone calls and respond to questions promptly and politely.
• Process medical insurance information, verify patient eligibility, and address patient insurance questions, liaising with the Billing department as appropriate.
• Handle cash and co-payments accurately and responsibly.
• Provide outstanding customer service to every patient.
• Inform the site manager or assistant site manager about waiting-room wait times, patient inquiries, and related matters.

Benefits

• Medical coverage
• Dental coverage
• Life coverage
• Disability coverage
• Vision coverage
• FSA coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED