Medical Receptionist
About The Position
The Medical Receptionist performs front desk activities that support the Center and professional staff, including answering phones, greeting patients, and completing check-in and check-out services as directed or requested by the Practice Manager. The role supports patient registration and checkout using the Practice Management system and handles patient documents and information confidentially. Additional duties may include collecting and posting payments, reconciling daily collections, scheduling appointments, processing referrals and prior authorization requests, handling faxes and paperwork, and rooming patients when they are ready to see a provider. The employee may also perform charge entry and other job-related duties as assigned.
Requirements
- High school graduate or equivalent.
- Computer literacy.
- 1–2 years of previous customer service, data entry, administrative, office management, or clerical experience.
- Knowledge of business office procedures.
- Knowledge of grammar, spelling, punctuation, and basic arithmetic.
- Medical insurance and medical billing skills.
- Ability to operate office equipment.
- Strong organizational and leadership skills.
- Ability to answer the telephone pleasantly and helpfully using a multi-line telephone system.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Ability to speak clearly and concisely.
- Ability to read, understand, and follow oral and written instructions.
- Exceptional customer service skills.
- Ability to sort and file materials correctly using alphabetic or numeric systems.
- Ability and willingness to help patients with check-in and checkout.
- Hand dexterity for telephone and office machine operation.
- Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other necessary office equipment.
- Hearing within the normal range for telephone contact.
- Ability to view computer screens for long periods and work in an environment that may be stressful.
Nice To Haves
- Experience working in a health or other public sector organization is helpful but not necessary.
Responsibilities
- Assist with or complete front desk operations and use the Practice Management system to support efficient patient registration and checkout.
- Greet patients and verify or enter demographic information into the Practice Management system.
- Collect and enter valid license and insurance information.
- Collect and post co-payments and payments made at the time of service.
- Maintain and organize patient documents and files.
- Answer phones, schedule appointments, and take messages.
- Reconcile co-payments and time-of-service payments collected daily.
- File, label, and send inbound and outbound faxes.
- Maintain confidentiality and use discretion when handling patient medical records and information.
- May perform the charge entry process.
- Complete referrals to specialists.
- Process prior authorization requests from patients and/or providers.
- File paperwork.
- Room patients after check-in when the provider is ready to treat them.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Health, dental, and vision insurance.
- 401(k) with automatic employer contribution.
- PTO and paid holidays.
- Company-paid life insurance.
- Access to voluntary short- and long-term disability insurance.
- Access to additional life insurance.
- Access to a variety of wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
