Medical Receptionist

FLORIDA PHYSICIAN SPECIALISTS LLC•Jacksonville, FL

About The Position

McIver Clinic has been a trusted leader in urological care in Jacksonville since 1921. With multiple locations throughout the greater Jacksonville area and more than 27 providers, the clinic delivers compassionate, patient-centered care across the full spectrum of urology, from minimally invasive procedures to complex surgery and oncology. The Medical Receptionist greets patients, answers incoming calls, checks patients in and out, verifies demographic and insurance information, confirms referrals, and assists with general front office duties. The position requires strong customer service skills, attention to detail, and appropriate handling of confidential patient information. The role may require occasional travel between division offices; a valid driver's license and satisfactory motor vehicle record (MVR) are required for this responsibility.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Professional and customer-focused approach when interacting with patients and visitors.
Ability to handle confidential and sensitive information appropriately.
Basic computer skills and ability to learn electronic health record and office systems.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks in a fast-paced office environment.
For occasional travel between division offices, a valid driver's license and satisfactory motor vehicle record (MVR) are required.

Responsibilities

Greet patients and visitors promptly and professionally upon arrival.
Answer incoming phone calls, direct calls to the appropriate departments, and relay messages to staff.
Check patients in and out for scheduled appointments.
Collect and verify patient demographic and insurance information, updating records as needed.
Confirm referrals and assist with obtaining necessary patient documentation.
Provide general assistance and respond to patient and visitor inquiries.
Maintain a clean, organized, and presentable reception area and waiting room.
Monitor visitor access and ensure individuals are directed to the appropriate areas of the practice.
Maintain front desk supplies and assist with general administrative tasks.
Communicate effectively with patients, providers, and other team members to support daily office operations.
Maintain patient confidentiality and comply with HIPAA requirements and applicable company policies.
Travel between division offices occasionally, as needed.