Medical Receptionist

ConvenientMD • Brockton, MA

1d

About The Position

At ConvenientMD, the Medical Receptionist is the first point of contact for patients and visitors at a clinic. Working alongside the clinical team, this role supports patient access and clinic operations by greeting patients, completing registration, updating patient records, collecting payments, and helping ensure patients with and without reservations are seen in a timely manner. The position suits someone interested in customer service or beginning a career in the medical field.

The Medical Receptionist provides in-person and telephone assistance, handles registration and insurance or billing inquiries, manages reservations and scheduling, and coordinates with the healthcare team to support efficient patient flow. The role also includes front desk and administrative tasks, navigating reservation and electronic medical record systems, and learning the clinic’s services and associated costs.

The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Employees must be flexible to work nights, weekends, and holidays, and may need to work at other ConvenientMD clinics within a one-hour travel distance. Training shifts may also take place outside the primary clinic within a one-hour commute.

Requirements

• High school diploma or GED.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong organizational and attention-to-detail skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and the ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Availability to work 12-hour shifts, including nights, weekends, and holidays.
• For full-time work: three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic, and to travel for training shifts within one hour of the primary clinic.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collecting HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and respond to inquiries in person and over the phone.
• Register patients efficiently and ensure required forms and patient records are complete and accurate.
• Handle insurance and billing inquiries and provide patients with clear information.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Collaborate with the healthcare team to maintain patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Follow established protocols for occupational health partners while navigating multiple software systems in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic’s scope of services and associated costs.
• Use software systems for reservation scheduling and electronic medical records.
• Work 12-hour shifts, including the stated weekend requirements for the applicable employment schedule, and maintain flexibility for nights, weekends, and holidays.
• When needed, work at other ConvenientMD locations within a one-hour travel distance and travel for training shifts within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED