Medical Receptionist

CenterWell•Orlando, FL

22d•$38,000 - $45,800•Onsite

About The Position

CenterWell Senior Primary Care is seeking a dedicated, compassionate, and experienced Medical Receptionist to work at its Orlando, Florida office. The role provides front-office support in a patient-facing care setting and operates under close supervision and established policies, with decisions limited to defined work expectations, quality standards, priorities, and timing. The Medical Receptionist operates a switchboard or multi-line phone, maintains long-distance call logs, takes and distributes accurate messages, greets visitors, determines the nature of their visits, issues visitor passes, maintains visitor logs, and alerts the appropriate person or directs visitors to the correct office, department, or employee. The role also responds to routine inquiries about organizational locations, hours, phone numbers, and email addresses. Additional administrative work may include booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages. The schedule is 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. Local travel may be required, with mileage reimbursed. As a patient-facing role, it is part of Humana’s tuberculosis screening program, and selected candidates must undergo TB screening. Applicants who speak with members in a language other than English must pass a language proficiency assessment; bilingual English/Spanish candidates may be required to take the Federal Government’s Interagency Language Rating test.

Requirements

Experience in a fast-paced, high-volume environment.
At least 1 year of professional experience as a Medical Receptionist in front-office direct patient care contact, or equivalent education in the medical field.
Experience with Microsoft Outlook.
Basic computer knowledge.
Team player with excellent communication skills.
Willingness to learn and be cross-trained in other roles based on business needs.
Ability to complete required tuberculosis screening if selected.

Nice To Haves

Experience with HEDIS.
Bilingual English/Spanish; proficiency in speaking, reading, and writing both languages without limitations or assistance.
Experience with electronic medical records.
Previous experience in a geriatric setting.

Responsibilities

Operate a switchboard or multi-line phone and maintain long-distance call logs.
Take and distribute accurate messages.
Greet visitors and determine the nature of their visits.
Issue visitor passes and maintain visitor logs.
Alert the appropriate party when visitors arrive or direct visitors to the appropriate office, department, or employee.
Respond to routine inquiries about the organization's location, hours of operation, phone numbers, and email address.
Perform miscellaneous administrative tasks, which may include booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages.
Be willing to learn and cross-train in other roles based on business needs.