Medical Receptionist

Trinity Health•Prospect, CT

About The Position

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Representative to support patient flow and business functions within the practice. The role includes greeting patients, answering phones, scheduling appointments, registering patients, verifying insurance, collecting copays and other point-of-service payments, obtaining pre-certifications and prior authorizations, processing referrals, preparing charts, managing incoming and outgoing faxes, and providing clerical support to providers and staff. The Business Services Representative communicates with patients by phone and in person in a courteous, professional manner, answers calls using appropriate scripting, and directs callers to the appropriate staff member or provider. The position schedules appointments according to department protocols to help maximize provider productivity. It is a full-time, day-shift role; hours may vary.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience in a medical office or billing department.
Knowledge of patient billing and medical terminology.

Responsibilities

Greet and communicate with patients by phone or in person in a courteous and professional manner, identifying themselves and their department.
Answer telephones promptly and professionally using appropriate scripting.
Route calls to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Register patients and verify insurance.
Collect copays and other point-of-service payments.
Handle pre-certifications, prior authorizations, and referrals.
Prepare charts and manage incoming and outgoing faxes.
Provide clerical support to providers and staff.