Medical Receptionist

Vanguard Medical Group • Verona, NJ

15d • $20 - $24 • Onsite

About The Position

Vanguard Medical Group is an independent primary care group practice with 11 offices in Northern and Central New Jersey. The Medical Receptionist serves as the first point of contact for patients and is responsible for creating a welcoming, efficient, and patient-centered experience in person, by phone, and electronically. The role manages appointment scheduling and patient flow, collects and enters accurate demographic and insurance information, and helps facilitate timely communication between patients and providers. It also supports administrative and basic clinical coordination duties that contribute to patient satisfaction and efficient practice operations.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a medical office or front desk/reception setting.
• Outstanding verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to multitask in a fast-paced, team-oriented setting.
• Working knowledge of health insurance plans, co-pay collections, and HIPAA standards.

Nice To Haves

• Associate degree or medical office certification.
• Medical office or front desk/reception experience in family practice or primary care.
• Proficiency with electronic medical records; Athena experience is a plus.

Responsibilities

• Greet patients, families, and visitors professionally in person and by phone.
• Act as a liaison between patients, clinical staff, and providers to support clear communication and service.
• Keep the reception area clean, organized, and welcoming.
• Provide information about practice policies, procedures, and wait times, responding to patient inquiries and concerns with empathy.
• Schedule new and follow-up appointments according to provider availability and scheduling protocols.
• Monitor appointment status and inform clinical staff of patient arrivals and schedule changes.
• Manage same-day openings, cancellations, and waitlists to support appointment access.
• Communicate visit expectations and pre-visit requirements to patients.
• Check patients in and verify identity, demographics, and insurance coverage.
• Scan and upload insurance cards and photo identification into the electronic medical record.
• Validate insurance eligibility and alert clinical or billing teams to discrepancies.
• Collect co-pays and outstanding balances, provide receipts, and update payment records.
• Answer and route phone calls to the appropriate team member or department.
• Monitor office email and MS Teams and respond to messages in a timely manner.
• Obtain prior authorizations or pre-certifications when required for procedures, imaging, or medications.
• Document accurately and promptly in the EMR while complying with privacy and HIPAA requirements.
• Assist with filing, faxing, scanning, mailing, and other front-office duties.
• Secure workstations when unattended to protect patient information.
• Monitor and restock office supplies.
• Report maintenance or safety issues to the Practice Supervisor.

Benefits

• 401(k) retirement savings plan with company match.
• Comprehensive health insurance, including medical, prescription drug, dental, and vision coverage.
• Paid time off, including vacation/personal days, holidays, and sick time.
• Ongoing training, certification, and professional development opportunities.
• May be eligible for a discretionary annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED