Medical Receptionist

CenterWell•Orlando, FL

20d•Onsite

About The Position

CenterWell is seeking a dedicated, compassionate, and experienced Medical Receptionist for its Senior Primary Care office in Orlando, Florida. The role operates a switchboard or multi-line phone, maintains long-distance call logs, takes and distributes accurate messages, and greets visitors. The receptionist determines the nature of visits, issues visitor passes, maintains visitor logs, alerts the appropriate person when visitors arrive, and directs visitors as needed. The position also responds to routine inquiries about the organization, including its location, hours, phone numbers, and email address. Other administrative duties may include booking meeting rooms, typing, organizing and distributing mail, and handling courier packages. The role works under close supervision and established policies, with decisions limited to defined expectations, quality standards, priorities, and timing. It is a patient-facing position subject to Humana’s tuberculosis screening program. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Local travel may be required, with mileage reimbursed.

Requirements

Experience working in a fast-paced, high-volume environment.
At least 1 year of professional experience as a Medical Receptionist in front-office, direct patient care contact, or equivalent education in the medical field.
Experience with MS Outlook.
Basic computer knowledge.
Team-player attitude and excellent communication skills.
For bilingual English/Spanish candidates, ability to speak, read, and write in both languages without limitations or assistance; language proficiency assessment is required.

Nice To Haves

Experience with HEDIS.
Bilingual in English and Spanish.
Experience with Electronic Medical Records.
Previous experience in a geriatric setting.

Responsibilities

Operate a switchboard or multi-line phone and maintain long-distance call logs.
Take and distribute accurate messages.
Greet visitors, determine the nature of their visit, issue visitor passes, and maintain visitor logs.
Notify the appropriate party of visitor arrivals or direct visitors to the appropriate office, department, or employee.
Respond to routine inquiries about the organization's location, hours of operation, phone numbers, and email address.
Perform miscellaneous administrative activities, which may include booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages.
Participate in TB screening as required for this patient-facing role.
Be willing to learn and cross-train in other roles based on business needs.