Medical Receptionist

Momentum Spine and Joint•Arlington, TX

12d

About The Position

Momentum Spine and Joint is seeking a full-time Medical Receptionist to support its outpatient clinical network serving the DFW metroplex. The role includes greeting patients and visitors, scheduling appointments, performing clerical duties, managing insurance and billing, and providing administrative support to medical staff. The Medical Receptionist answers inquiries and provides information about the organization and its departments while maintaining professionalism and protecting patient confidentiality. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

High school diploma or GED.
At least one year of customer service experience.
Valid Texas Driver’s License.
Knowledge of administrative and clerical procedures, systems, office terminology, word processing, and records management.
Knowledge of computers and relevant software; proficiency in Microsoft Outlook, Excel, and Word.
Strong attention to detail and thoroughness.
Ability to maintain composure and handle criticism and stressful situations calmly and effectively.
Flexibility and ability to adapt to workplace changes and variety.
Ability to work independently with little or no supervision.
Ability to maintain organized systems that support timely patient flow.
Ability to multitask and strong task-orientation and organizational skills.
Excellent, polished patient interaction and professional communication skills.
Exceptional customer service and telephone etiquette.
Energy and willingness to learn and develop new skills.

Responsibilities

Greet patients and visitors, provide appropriate information, and demonstrate the organization’s customer service standards.
Help patients complete forms and documentation; verify their accuracy and enter demographic information into the EMR system.
Update patient information in databases and maintain patient accounts in e-clinical, including personal and financial information.
Keep appointments on schedule by notifying providers of patient arrivals, and schedule, reschedule, and send reminders for appointments.
Answer telephone calls and inquiries, transfer calls, and direct messages to appropriate medical office staff.
Respond to requests for information, including sending faxes and emails.
Record and collect patient charges and update financial information.
Keep patients’ families informed of patient status.
Create and label patient charts; manage filing and record-keeping activities; and report statistics as required.
Coordinate incoming and outgoing mail and maintain supplies of forms and office supplies.
Keep the reception area neat, clean, and well maintained.
Follow safety rules, report accidents, correct minor safety hazards, and communicate identified workplace hazards to peers and management.
Use downtime efficiently, monitor team members’ workloads, offer assistance, and respond positively to requests for assistance.
Protect patient and family privacy and maintain confidentiality of records in accordance with company policies and HIPAA requirements.
Adhere to company standards of business conduct and perform other duties as assigned.
Travel between facilities if necessary.