Medical Receptionist - Pediatrics Farmington Hills

Trinity Health • Farmington Hills, MI

3d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and visitors. The role supports a positive patient experience, efficient office operations, and exceptional patient care in a pediatric medical office in Farmington Hills.

The receptionist welcomes patients and visitors, assists with registration and insurance verification, schedules appointments, handles phone inquiries and messages, collects payments, supports billing processes, and assists with patient communications, paperwork, and MyChart. The role also maintains patient records and works with providers and clinical staff to help ensure a smooth patient experience.

The organization emphasizes outstanding patient service, compassion, and its values of Commitment, Advocacy, Respect, Efficiency, and Service. Trinity Health IHA Medical Group is an Equal Opportunity Employer and states that qualified applicants receive consideration without regard to protected characteristics.

Requirements

• High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
• One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

• Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
• One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED