Contingent Medical Receptionist - Primary Care Farmington Hills

Trinity Health•Farmington Hills, MI

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for its Primary Care office in Farmington Hills. The receptionist serves as a first point of contact for external customers in person and by phone, and as a liaison between customers and medical staff. The role welcomes, instructs, and assists patients in obtaining services, while gathering and communicating information needed for office visits and billing. The receptionist supports efficient patient flow and day-to-day office operations while contributing to a positive patient experience and exceptional care.

Requirements

High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.
No credentials or licensure required.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars.
One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

Welcome patients and visitors professionally and compassionately.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.
Obtain and communicate necessary patient and office visit information to billing staff.
Help patients obtain needed services within the office and IHA.
Facilitate efficient patient flow through the office and appropriate billing for services.