Contingent Medical Receptionist - Primary Care EMU

Trinity Health

12d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for its Primary Care EMU team. The receptionist serves as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and patient care. The role involves welcoming patients, managing registration and appointments, handling communications and payments, maintaining records, and coordinating with providers and clinical staff. The position is part time and on the day shift.

Requirements

High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.
No credentials or licensure required.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars.
One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

Welcome patients and visitors professionally and compassionately.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.