Medical Receptionist - Primary Care EMU

Trinity Health

3d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and help create a positive patient experience. The role supports efficient office operations and exceptional patient care by assisting patients and visitors, handling appointments and communications, supporting billing processes, maintaining patient records, and coordinating with providers and clinical staff. This is a full-time day-shift position.

Requirements

• High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
• No credentials or licensure are required.
• One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

• Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
• One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED