Medical Receptionist

Piedmont HealthCare PA•Mooresville, NC

13d

About The Position

The Medical Receptionist greets and assists patients, visitors, and drug representatives; answers telephones; schedules appointments and referrals; completes registrations and paperwork; verifies insurance coverage; collects patient payments; and communicates with patients and departments. The role also maintains and files patient charts and records, scans and copies documents, and provides records to other physicians as appropriate. The receptionist supports office operations by assisting with photocopying, computer input and typing, laboratory or radiology scheduling, mail handling, charge entry and edits, supply inventory, prescription preparation, and cash-drawer and bank tasks. The position maintains the waiting area, opens and closes the office at appointed times, maintains HIPAA compliance, and attends staff meetings, records minutes, and files them for staff access. The work schedule is Monday through Thursday, with half days on Fridays.

Requirements

High school diploma or GED.
At least one year of experience in a customer service setting.
At least six months of receptionist experience in a health care setting to apply.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of using office equipment, including phones and computers.
Knowledge of customer service concepts and techniques.
Ability to use office equipment satisfactorily and handle paperwork and filing adequately.
Ability to create a pleasant waiting-room atmosphere through customer service.
Ability to communicate clearly in person and by phone and establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions and file correctly using alphabetic or numeric systems.

Nice To Haves

Typing speed of 50 words per minute.

Responsibilities

Greet customers promptly and politely, provide instructions or directions, and notify the appropriate department or person of arrivals.
Receive visitors and drug representatives and notify the appropriate person.
Answer telephone calls pleasantly, take messages, and address customer needs expeditiously.
Make appointments and registrations, remind patients of appointments, and arrange referral appointments diligently.
Verify insurance coverage, update patient information, collect co-pays and other payments, provide forms, and obtain signatures as necessary.
Complete encounter forms and use the computer system to generate billing information.
File and re-file patient notes and charts; scan and copy insurance cards, face sheets, charts, notes, and other medical records.
Make appropriate copies of medical records to send to other physicians.
Maintain a clean, orderly waiting area and reading materials.
Assist office staff with photocopying, computer input and typing, and scheduling laboratory or radiology work as directed.
Count the cash drawer daily and go to the bank as necessary.
Open and close the office at the appointed time.
Collect, sort, distribute, and prepare mail as assigned.
Key charges and make edits as assigned.
Check and maintain office supply inventory as assigned.
Prepare prescriptions for pharmacies as assigned.
Maintain HIPAA compliance at all times.
Attend office staff meetings, record minutes, and maintain them in a file accessible to all staff.
Perform other responsibilities as deemed necessary.