Medical Receptionist

FIRST PHYSICIANS•Colleyville, TX

5d•Onsite

About The Position

Make You Well in Colleyville, Texas, is seeking a friendly, dependable, and patient-focused Medical Receptionist. The receptionist is the first point of contact for patients, members, and visitors and helps create a positive first impression while supporting the clinic’s daily operations. The clinic provides primary care alongside wellness and aesthetic services. The role is suited to someone who enjoys working with people, is organized, communicates well, and can provide excellent customer service in a fast-paced environment.

Requirements

Friendly, approachable, and professional demeanor.
Strong communication and interpersonal skills.
Comfort using computers and willingness to learn new systems and processes.
Excellent organizational skills and attention to detail.
Ability to remain calm, courteous, and efficient in a fast-paced environment.
Dependable and punctual, with a commitment to excellent service.

Nice To Haves

Previous front desk or receptionist experience in a medical office, med spa, or healthcare setting.
Experience using an electronic health record (EHR) system.
Familiarity with insurance verification, copayments, and medical terminology.
Experience with membership programs or selling services.

Responsibilities

Welcome patients, members, and visitors warmly and professionally in person and over the phone.
Check patients in and out, collect copayments, service payments, and outstanding balances, and assist with payment questions.
Schedule, confirm, and reschedule appointments for medical, wellness, and aesthetic services.
Register new patients and ensure intake and consent forms are completed before visits and treatments.
Answer questions from members about membership plans, benefits, and billing.
Accurately enter and update patient demographics, insurance information, and other records.
Verify insurance eligibility and coverage before patient visits.
Answer multi-line phone calls and patient messages, route calls to appropriate team members, and return messages promptly.
Scan identification cards, insurance cards, and other documents into patient records.
Balance the daily cash drawer and maintain accurate payment logs.
Process medical records requests in accordance with HIPAA and patient privacy requirements.
Maintain a clean, organized, and welcoming reception and waiting area.
Collaborate with providers, clinical staff, and other team members to support a smooth patient experience.