Medical Receptionist

Pediatric Associates Family of Companies•Miami, FL

12d

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly, welcoming manner; completing and updating required information; collecting payments; and providing information as requested. The receptionist checks patients in and out, shares pertinent visit and follow-up information, verifies insurance, posts charges and payments, reconciles transactions, and scans and uploads documents. The role also involves handling mail and prior authorization documents, maintaining clean work areas, and participating in staff and educational meetings. This is a patient-facing position that may rotate between office and remote/telework settings. The position may require travel to other office locations, with reimbursement according to company policy. Designated float staff may work at multiple assigned office locations. The employer states that it is an Equal Employment Opportunity/Affirmative Action employer.

Requirements

An active and valid driver’s license upon hire and throughout employment.
Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff in written documents.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Excellent customer service and the ability to greet and receive patients and visitors professionally and warmly.
Professional phone skills and etiquette; ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to perform the physical activities listed, including reaching, manual dexterity, lifting or carrying 10 pounds or less, standing, and sitting.
Vision, hearing, touch, and smell capabilities, and ability to wear personal protective equipment (PPE).

Nice To Haves

At least 1 year of experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Check in patients by updating demographic, insurance, primary care provider, and pharmacy information; collecting co-pays and patient balances; and providing consents and health questionnaires for completion.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their primary care provider is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and prior authorization documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Follow organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.