Medical Receptionist

American Family Care West Chester • West Chester, PA

5d

About The Position

AFC Urgent Care is seeking a friendly, organized, and dependable Medical Receptionist to help deliver an exceptional patient experience and support the clinic’s front-office and revenue-cycle operations. As the first point of contact, this role welcomes patients and assists them through check-in and check-out, while helping ensure insurance information, documentation, payments, and records are handled accurately and confidentially.

The Medical Receptionist assists patients with appointments, registration, insurance, billing, and payment options. The role verifies insurance eligibility and benefits, communicates patient financial responsibilities with clarity and empathy, and supports providers and clinical staff by keeping administrative processes running smoothly. AFC describes the role as an opportunity to build healthcare administration and revenue-cycle skills while helping patients navigate healthcare costs and access care.

The posting notes that positions may be with company-owned or franchise-owned locations. Franchise locations independently recruit, hire, train, and manage employees and determine their own employment policies, compensation, and benefits. Company-owned locations offer a comprehensive benefits package that includes medical, dental, vision, disability, life insurance, matching 401(k), and more.

Requirements

• Previous experience as a Medical Receptionist, Patient Service Representative, Medical Administrative Assistant, or in a similar role in a healthcare setting.
• Experience verifying insurance eligibility and benefits.
• Knowledge of medical billing processes and insurance terminology.
• Proficiency with electronic medical records (EMR/EHR) systems and standard office technology.
• Strong customer service and communication skills.

Nice To Haves

• Detail-oriented approach with exceptional accuracy and follow-through.
• Ability to explain complex insurance and billing information in a patient-friendly manner.
• Strong problem-solving and conflict-resolution skills.
• Comfort managing multiple priorities in a fast-paced environment.
• Positive, professional attitude and commitment to patient satisfaction.
• Ability to maintain confidentiality and uphold HIPAA requirements.

Responsibilities

• Welcome patients with warmth, professionalism, and empathy, and provide customer service throughout their visits.
• Assist patients with questions about appointments, registration, insurance, and billing.
• Verify insurance eligibility and benefits before services are rendered.
• Review patient demographics and insurance information to help prevent claim denials and billing errors.
• Collect required documentation and enter it accurately.
• Explain insurance coverage, co-pays, deductibles, and out-of-pocket expenses in a clear and compassionate manner.
• Collect patient payments and process transactions accurately.
• Help patients understand billing processes and available payment options.
• Schedule appointments and maintain patient flow.
• Process patient check-ins and check-outs efficiently.
• Maintain accurate patient records and protect confidential information in accordance with HIPAA requirements.
• Support providers and clinical staff by ensuring administrative processes run smoothly.

Benefits

• Health insurance
• Paid time off
• 401(k)
• Dental insurance
• Employee discounts
• Company-owned locations offer medical, dental, vision, disability, and life insurance, matching 401(k), and more; benefits vary for franchise-owned locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed