Medical Receptionist

ConvenientMD • Plainville, MA

4d • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role welcomes patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The position supports a welcoming, organized clinic environment and is suited to someone interested in customer service or beginning a career in healthcare.

The Medical Receptionist assists patients in person and by phone, handles registration and insurance or billing questions, manages reservations, and coordinates with the healthcare team to support efficient patient flow. The role also includes front desk and administrative duties, payment collection, referral scheduling, and use of scheduling and electronic medical record systems. The employee must be available for 12-hour shifts, including nights, weekends, and holidays, and may need to work at other ConvenientMD clinics within a one-hour travel distance or travel for training.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts.
• For full-time: ability to work three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts at locations within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to contribute to a welcoming community.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, colleagues, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience with electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner.
• Assist patients in person and over the phone, responding to inquiries and providing support.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Aid ill or distressed patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Use multiple software systems and follow established protocols, including those used in support of Employer Services partners.
• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's services and associated costs.
• Use reservation scheduling and electronic medical record systems.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED