Medical Receptionist

MNR Industries • Mount Airy, MD

5d

About The Position

ExpressCare Urgent Care Centers is a well-established and fast-growing urgent care company in Maryland committed to providing high-quality healthcare to the community. The Medical Receptionist helps provide patients with a positive experience by delivering exceptional customer service in a fast-paced environment. The ideal applicant is friendly, self-motivated, compassionate, and able to multitask.

This role handles patient greeting and registration, record and insurance updates, phone calls, payment processing, administrative support, and upkeep of the office and waiting area. The position requires schedule flexibility, including weekends and holidays, and the ability to work shifts of 13 or more hours.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience; medical-setting experience is preferred.
• Effective communication and interpersonal skills when interacting with patients and coworkers.
• Superior customer service skills.
• A high level of professionalism.
• Reliable transportation and willingness to comply with the company travel policy.
• Ability to work shifts of 13 or more hours, stand or walk for long periods, and lift 25 pounds.
• Scheduling flexibility, including weekends and holidays.

Nice To Haves

• Medical Administrative Assistant certification is preferred.
• Experience with medical office software is a plus.
• Customer service experience in a medical setting is preferred.

Responsibilities

• Greet and register patients.
• Update patient demographics, verify insurance information, and maintain accurate records in the EMR.
• Answer telephone calls, record messages, and accurately redirect calls as needed.
• Collect patient payments and manage payment transactions.
• Assist with faxes, emails, and office organization.
• Maintain a clean, professional office environment and a welcoming waiting area.

Benefits

• Competitive hourly pay of $16.50–$18.
• Opportunities for overtime.
• Full benefits package, including PTO and SSL.
• Seven premium-pay holidays when worked.
• Health, dental, and vision insurance, with single and family coverage, available 30 days after full-time employment.
• 401(k) plan with company match after one year.
• Opportunities for growth within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED