Medical Receptionist IDEXX
About The Position
The Medical Receptionist serves as the first point of contact for patients and provides customer service while managing front desk operations. The role handles patient check-in and check-out, schedules follow-up and ancillary appointments, collects payments, and maintains accurate patient records. It also supports billing resolution, communicates arrivals to clinical staff through the EMR, responds to telephone calls, and prepares patient paperwork while maintaining confidentiality in accordance with HIPAA and InterMed policies. The position supports InterMed’s mission of patient-centered primary care by providing high-quality service, treating patients and colleagues with dignity and respect, working collaboratively, embracing change, and demonstrating individual accountability and group responsibility.
Requirements
- High school diploma or equivalent.
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
- Ability to work independently and accurately.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Ability to work well in a busy environment.
- Proficiency with Windows-based computer applications.
- Flexibility and willingness to work as a team member.
- Accurate typing, transcribing, and data-entry skills.
Responsibilities
- Greet incoming patients using friendly, respectful communication.
- Obtain and document current patient demographic information, including insurance and license information.
- Accept patient payments and document them appropriately.
- Understand payment requirements for patients enrolled in insurance plans InterMed participates in and collect required co-pays.
- Maintain accurate credit-card transaction batches and balance the cash drawer.
- Assist the billing office with problem resolution as necessary.
- Notify clinical staff of patient arrivals through the EMR.
- Inform patients of unusual appointment delays.
- Answer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.
- Become familiar with forms required for patient appointments.
- Scan, print, assemble, and mail patient packets.
- Use the computerized appointment scheduling system to schedule necessary follow-up and ancillary appointments.
- Monitor automated confirmation calls and update the EMR.
- Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
- Perform other duties in support of InterMed’s mission, vision, and values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
