Medical Receptionist

ConvenientMD • Auburn, ME

7d

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist supports a welcoming patient experience and efficient clinic operations by greeting and registering patients, maintaining accurate records, collecting payments, and helping ensure patients with and without reservations are seen in a timely manner. The role also involves answering questions in person and by phone, coordinating reservations and referrals, handling administrative tasks, and using reservation-scheduling and electronic medical record systems.

This role requires working 12-hour shifts. Full-time team members must work three shifts per week, including at least four Saturday or Sunday shifts per month. Employees must be flexible to work nights, weekends, and holidays and may need to work at other ConvenientMD clinics within one hour of their primary clinic. Training shifts may also take place at another clinic within a one-hour commute. The role is suited to a compassionate, organized, detail-oriented communicator who can multitask in a fast-paced environment and handle patient information confidentially.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts.
• For full-time work, ability to work three 12-hour shifts per week and at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner, and respond to inquiries in person and over the phone.
• Register patients efficiently and ensure required forms and patient records are accurate and complete.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed, using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's services and associated costs, and use software for reservation scheduling and electronic medical records.
• Work 12-hour shifts, including the required weekend shifts for the applicable employment schedule; be flexible to work nights, weekends, and holidays.
• Travel to other clinic locations within a one-hour distance for coverage or training when required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on hotels, travel, entertainment, restaurants, and other services and products.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED