Medical Receptionist

Bluebird Kids Health • Hollywood, FL

4d

About The Position

Bluebird Kids Health is seeking a skilled, compassionate Medical Receptionist with a patient- and family-first mindset. Working alongside the mission-based clinical team, the Medical Receptionist greets patients warmly, creates a welcoming environment, and ensures patients are checked in and out appropriately. The ideal candidate has excellent communication skills, healthcare-setting experience, and a genuine interest in working with children and their families.

The role is based in a combination of medical office and exam-room settings, with frequent exposure to communicable diseases, biohazards, and other conditions common in clinical settings. The position involves walking, standing, sitting, bending, twisting, reaching, and occasionally lifting, carrying, or moving equipment weighing up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology.
• Proficient computer and EMR skills.
• Excellent customer service and phone etiquette.
• Task-oriented, with strong organizational skills and the ability to multitask.
• Excellent interpersonal skills, including friendliness, empathy, patience, kindness, and politeness.
• Ability to work independently and as part of a team, with a strong sense of focus.
• Strong attention to detail.

Nice To Haves

• Pediatric front-office experience.

Responsibilities

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in and out and manage patient flow.
• Update patient tracking in the EMR and promote use of the patient portal to families.
• Verify that forms are completed using online registration systems, reconcile forms as needed, and ensure sufficient documentation is completed before patients leave.
• Verify patient demographic and insurance information at each encounter and scan insurance cards and driver's licenses as needed.
• Schedule appointments within operational standards and document appropriately.
• Complete insurance verification up to three days before patient visits to determine coverage.
• Collect co-pays, deductibles, coinsurance, and past-due balances before patients are seen.
• Monitor front-desk buckets and appointment ticklers to schedule or reschedule appointments.
• Answer telephones in a warm, friendly manner.
• Keep the reception area clean and sanitized according to practice standards.
• Maintain patient confidentiality in compliance with HIPAA standards.
• Perform other duties as assigned.

Benefits

• Competitive compensation package with performance incentives.
• Professional growth opportunities.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Employee assistance program.
• Flexible spending accounts.
• Short- and long-term disability benefits.
• Other exclusive employee benefits.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED