Medical Receptionist

Refocus Eye Health•Westwood, NJ

7d•Onsite

About The Position

Refocus is seeking a Medical Receptionist, also described as a Medical Group Front Desk Representative, to serve as the welcoming first point of contact at its established multi-specialty ophthalmology group. This in-person role supports a smooth and efficient patient experience in a busy, high-volume practice. The schedule is up to 40 hours per week, with some Saturday availability (8:00 a.m.–12:00 p.m.) and some Tuesday evening availability (8:00 a.m.–8:00 p.m.); employees do not need to work every Saturday or every evening. Other weekdays are day shifts ending around 5:00 p.m. The posting lists salary as up to $22, without specifying a pay period.

Requirements

Reliable, positive attitude, and strong teamwork skills.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast-paced environment.
Exceptional customer service skills.
Proven experience in a medical administrative role, including knowledge of medical terminology and office procedures.
High school diploma or equivalent.
Ability to work in person.
Availability for evening and weekend rotations as applicable to the practice.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Greet patients and manage check-ins and check-outs, answering questions clearly and compassionately.
Schedule appointments and manage provider schedules to support smooth workflow.
Answer calls, manage messages, verify patient information, and maintain accurate records.
Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Address patient concerns, escalate issues as needed, and support a positive patient experience.
Collaborate with providers, clinical and administrative staff, and external partners.
Travel to multiple locations if applicable.
Support the needs of a high-volume practice.