Receptionist, Medical

HEALTH WEST INC•Providence, UT

7d•Onsite

About The Position

The Medical Receptionist receives callers in person and by telephone, determines the nature of inquiries, directs them to appropriate staff, and schedules appointments. The role prepares routine documents using a computer, provides patients with required forms and instructions, and performs clerical duties supporting the clinic’s daily operations. The position also helps maintain accurate patient records and schedules, support patient assistance and billing processes, and keep clinic operations organized.

Requirements

High school diploma.
Experience in general office procedures.
Warm, outgoing manner and good telephone etiquette.
Excellent interpersonal skills and organizational ability.
Ability to work efficiently under pressure and accurately.
Positive and professional behavior.
Expertise with computer scheduling and electronic records systems.
Ability to meet the job’s physical demands, including frequent sitting, standing, walking, using hands or fingers, reaching, talking, and hearing; occasional climbing or balancing and stooping or kneeling; and close, distance, and peripheral vision.

Responsibilities

Follow the policies and procedures associated with the position.
Maintain an accurate appointment schedule and support efficient patient flow.
Set up and update medical charts, confirm demographic information, and ensure required paperwork is completed.
Answer telephone calls and greet patients professionally and courteously; direct inquiries and document calls when necessary.
Help resolve appointment- or insurance-related concerns raised by unsatisfied patients.
Assist with clinic Patient Assistance Programs.
Collect co-pays and past-due balances; explain the sliding fee scale and help patients with applications.
Notify patients about applicable special services funds and assist with applications.
Monitor patient accounts for sliding-fee application accuracy.
Update insurance information, scan insurance cards, and complete additional paperwork such as workers’ compensation documents to support timely claim billing.
Ensure the office has necessary supplies, including paper and patient forms.
Participate in morning clinic huddles.
Reconcile and process collected money according to clinic policies.
Maintain the confidentiality of patient information and medical records as required by HIPAA.
Share clinic cleaning responsibilities.
Complete assigned Athena work-hold lists in a timely manner.
Perform other duties as required by the Clinic Administrator.
Follow fire, emergency, safety, security, and hazardous-material procedures; maintain emergency supplies and equipment and participate in drills and disaster-preparation exercises.
Follow infection-control practices, including handwashing, isolation precautions, infectious-waste handling, personal hygiene, and OSHA standards; recognize signs of infection and prevent cross-contamination.
Enter and record information accurately and on time, protect confidential information, use individual system credentials, log off when leaving a workstation, report suspected security or confidentiality violations, and review data for trends.
Attend in-service and education programs required by Health West Administration and continuing education required to maintain professional certification or licensure.
Work independently or as part of a team.