Medical Receptionist

Overstory Health • Boston, MA

6d • $22 - $27 • Onsite

About The Position

Overstory Health is seeking a dedicated and personable Medical Receptionist to serve as the first point of contact for patients and create a welcoming, supportive experience. The role supports the organization’s Partial Hospitalization and Intensive Outpatient behavioral healthcare programs in an onsite clinic setting in Boston, Massachusetts. The receptionist manages calls and inquiries, coordinates appointments, verifies patient and insurance information, and performs administrative work that supports clinic operations and the clinical and admissions teams. The role also connects individuals with local community and social services and requires comfort engaging with patients who may have questions or hesitation.

The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The stated hourly compensation range is $22–$27, with performance incentives. Overstory Health describes opportunities for career development and advancement as the organization expands.

Requirements

• High school diploma or equivalent.
• At least 1 year of receptionist experience in a medical clinic, hospital, or similar healthcare environment, or 3 years of comparable front-office experience in a non-healthcare setting.
• Strong customer service and communication skills.
• Ability to multitask and manage a fast-paced environment.
• Proficiency with Google applications and willingness to learn job-specific software, such as Slack, Zoom, and electronic health records.
• Prior outgoing sales or patient engagement experience; comfort managing inquiries, building rapport, and navigating patient uncertainty or hesitation.

Nice To Haves

• Experience working with medical professionals.
• Confidence interacting with a diverse patient population.

Responsibilities

• Answer phone calls, respond to inquiries, and direct messages to appropriate staff members.
• Coordinate patient schedules, confirm appointments, and manage rescheduling.
• Handle patient check-in and check-out, verify demographic and insurance information, process forms, and maintain accurate documentation for billing and records.
• Manage incoming mail, maintain office supplies, and perform clerical duties that support clinic operations.
• Provide administrative support to the clinical and admissions teams, including scheduling and coordinating appointments, preparing documents, providing technical support during sessions, and entering data.
• Leverage local community and social services in Boston to connect individuals with essential resources.
• Build rapport with patients, manage inquiries, and help navigate uncertainty or hesitation.

Benefits

• Performance incentives.
• Flexible time off policy (FTO).
• Comprehensive medical, dental, and vision insurance with no waiting period.
• Short- and long-term disability coverage at no cost to employees.
• 401(k) with company match up to 4% of income.
• Supplemental benefits.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED