Medical Receptionist

Eye Care Partners • Independence, MO

1d • Onsite

About The Position

EyeCare Partners is hiring a Medical Receptionist (Patient Coordinator) for Sabates Eye Centers in Independence, Missouri. The Patient Coordinator is the first point of contact for patients and helps set the tone for their visits through attentive service. The role also handles administrative tasks that support a smooth check-in and checkout experience. Training is available. Minimal travel to other offices in the Kansas City metro area may be required as needed, with mileage reimbursement provided.

The position is full-time. Offices are open Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to noon. Employees rotate Saturday coverage, so not everyone works every Saturday. Some earlier or later hours may be needed, and the role requires a commitment to work over 40 hours when business needs require it.

Requirements

• High school diploma or GED.
• At least one year of related experience and/or training, or an equivalent combination of education and experience.
• Favorable background check result.
• Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Initiative in accomplishing practice goals, adaptability, and a willingness to accept change.
• Ability to help create a positive, team-oriented, patient-focused work environment.
• Commitment to work over 40 hours when needed to meet business needs.
• Reliable transportation to travel to multiple work locations with minimal notice.
• Ability to perform the stated physical duties, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Responsibilities

• Greet patients and check them in and out for appointments.
• Verify medical and vision insurance.
• Communicate effectively with patients, doctors, and managers.
• Respond to inquiries by phone, email, and in person.
• Provide exceptional customer service during every patient interaction.
• Answer internal and external phone calls promptly and courteously.
• Manage patient flow and respect patients’ and doctors’ time and schedules.
• Know common fees for visits and collect correct payments.
• Complete daily reconciliations, close the day, and count the cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Employee discounts
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED