Medical Receptionist

Pediatric Associates Family of Companies • Palmetto Bay, FL

12d

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly and welcoming manner, completing and updating required information, collecting payments, and providing requested information. The role checks patients in and out, supplies pertinent visit and follow-up information, and supports office operations. The position is patient-facing and may rotate between office and remote/telework. Travel to other office locations may be required as needed, with reimbursement according to company policy; designated float staff may work at multiple locations.

Requirements

• A valid, active driver’s license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff in written documents.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively, support staff, and maintain professional working relationships.
• Excellent customer service skills and a professional, friendly manner when greeting and receiving patients and visitors.
• Professional phone skills and etiquette, including the ability to speak clearly and concisely.
• Good judgment and the ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax.
• Ability to perform the physical activities listed, including lifting or carrying 10 pounds or less and standing, sitting, reaching, and manual dexterity.
• Ability to meet sensory and vision requirements and wear personal protective equipment.

Nice To Haves

• At least one year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Check in patients, update demographics, insurance information, primary care provider and pharmacy details, collect co-pays and patient balances, and provide consents and health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or the listed primary care provider is inappropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and prior authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed