Medical Receptionist

Mercyhealth Wisconsin and Illinois•Woodstock, IL

4d•$17 - $25

About The Position

The Medical Receptionist performs clerical and patient registration functions, including answering and routing telephone calls and messages, welcoming and directing visitors, handling mail and office supplies, maintaining fax machines, and preparing documents. The role schedules patient appointments and completes patient check-in and registration in Epic, including verifying and updating demographics and insurance information, collecting required forms, and reviewing alerts and registration work queues. The position also handles patient payments and cashiering in Epic, balances a cash drawer, completes daily closing reports, assists patients with MyChart, and responds to MyChart messages. The Medical Receptionist safeguards patient privacy and confidentiality, prepares routes for upcoming appointments, uses Epic waitlists, and updates no-shows and cancellations. Some independent judgment is required, with alternatives limited by standard practices and procedures. The role may involve flexible hours, overtime during peak periods, and work at alternate locations.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Good interpersonal and written communication skills.
Some independent judgment is required, with alternatives limited by standard practices or procedures.

Nice To Haves

Basic keyboard skills.
Knowledge of medical terminology.
Basic knowledge of Epic.

Responsibilities

Answer incoming telephone calls, determine callers’ needs, forward calls to appropriate personnel, and route Epic Messages to nursing and providers as appropriate.
Retrieve voicemail messages and forward them to appropriate personnel.
Answer questions about the organization, physicians, and available services, including providing addresses, directions, and other information.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, monitor visitor access, and issue passes when required.
Receive, sort, and route mail; maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform other clerical duties as needed.
Schedule patient appointments.
Complete patient check-in and registration processes in Epic.
Load, verify, and update patient demographics.
Scan, load, and verify insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect copayments and other self-pay obligations when required and post them in Epic during registration.
Provide patients with estimated self-pay obligations when appropriate.
Perform online payment posting and other cashiering functions in Epic.
Process payments and deposits in accordance with the Cash Handling Policy.
Complete the daily closing report and balance the individual cash drawer at the end of each day.
Count petty cash in and out daily and record it appropriately.
Assist patients with MyChart signup and activation.
Reply to MyChart messages in a timely manner and close messages when complete.
Safeguard patient privacy and confidentiality in accordance with MHS policies.
Prepare routes daily for upcoming appointments for frontline registration.
Review daily work queues and correct identified patient registration errors.
Use Epic waitlists based on provider preference.
Review and update no-shows and cancellations for the day.
Understand and demonstrate Critical Moments of Service techniques and standards.
Ensure reception and lobby areas are maintained and clean.
Perform other assigned duties and, when required, work flexible hours, overtime during peak periods, or at alternate locations.