Medical Receptionist

ConvenientMD • Portland, ME

3d • Onsite

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen promptly. The role may suit someone beginning a career in healthcare or customer service who enjoys working with people, staying organized, and multitasking.

The Medical Receptionist supports patient interactions, payment collection, clinic coordination, and front desk operations. The role includes handling reservations and registration, assisting with specialist referrals, following protocols for occupational health partners, and learning the clinic’s services, costs, scheduling software, and electronic medical record systems.

The position requires 12-hour shifts. Full-time team members work three shifts per week, including at least four weekend shifts per month. The role also requires flexibility to work nights, weekends, and holidays; travel to other clinic locations within an hour when needed; and travel for training shifts. Part-time and per-diem schedules are also described in the posting.

Requirements

• High School Diploma or GED.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Availability to work 12-hour shifts and flexibility to work nights, weekends, and holidays.
• Ability to work at other ConvenientMD locations within a one-hour travel distance when needed and to travel for training shifts within a one-hour commute.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner.
• Engage with patients in person and over the phone, answer inquiries, and provide assistance.
• Register patients and ensure required forms are completed accurately.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distraught patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and patient registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative tasks, including photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of clinic services.
• Use software systems for reservation scheduling and electronic medical records.
• Travel to other ConvenientMD locations within a one-hour travel distance when needed.
• Travel outside the primary clinic, within a one-hour commute, for training shifts.
• Work 12-hour shifts, with the schedule depending on employment status; full-time employees work three shifts per week and at least four shifts per month on a Saturday or Sunday.
• Maintain flexibility to work nights, weekends, and holidays.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED