Medical Receptionist

Pediatric Associates Family of Companies•Boynton Beach, FL

About The Position

The Medical Receptionist welcomes patients and visitors to the office, completes and updates required information, collects payments, and provides requested information. The receptionist checks patients in and out, supplies relevant visit and follow-up information, and supports the office’s administrative and patient-service operations. The role is patient-facing and may rotate between office and remote/telework duties. Travel to other office locations may be needed, with reimbursement according to company policy.

Requirements

An active and valid driver's license upon hire and throughout employment.
Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Ability to provide excellent customer service and maintain professional phone skills and etiquette, speaking clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to meet the physical and sensory requirements of the role, including standing, sitting, manual dexterity, reaching, lifting or carrying up to 10 pounds, vision, hearing, touch, smell, and wearing PPE.

Nice To Haves

At least 1 year of experience in a medical office setting.
Bilingual English/Spanish.
Knowledge of computers and medical terminology.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Check in patients by updating demographic, insurance, primary care provider, and pharmacy information; collecting co-pays and balances; and providing consents and health questionnaires.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or the listed primary care provider is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Follow information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.