Medical Receptionist

ConvenientMD • Nashua, NH

8d • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist welcomes patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or starting a career in the medical field.

The receptionist supports patient interactions, payment collection, clinic coordination, and front-desk operations. The role also requires learning ConvenientMD services and their costs, and using scheduling and electronic medical record systems. Work requires 12-hour shifts and flexibility for nights, weekends, and holidays. When needed, the employee must be able to work at least three other ConvenientMD locations within an hour of their primary clinic and travel within that range for training shifts.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts in consecutive or non-consecutive days.
• Full-time schedule: three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday; part-time schedule: two 12-hour shifts per week, including at least two shifts per month on a Saturday or Sunday; per-diem schedule: four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel for training shifts at locations within a one-hour commute of the primary clinic.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Detail orientation and strong organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome patients and visitors to the clinic and assist them in person and over the phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Follow protocols established by occupational health partners while navigating multiple software systems in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services offered by ConvenientMD and the costs associated with them.
• Use reservation scheduling and electronic medical record software systems.
• Work required 12-hour shifts, including the stated minimum weekend shifts for the applicable employment schedule, and maintain flexibility for nights, weekends, and holidays.
• When needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic and travel within one hour for training shifts.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to employer rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED