Medical Receptionist

Physical Achievement Center•Town of Algoma, WI

6d•$17 - $19

About The Position

We are seeking a friendly, service-oriented Medical Receptionist to join a thriving clinic. The Medical Receptionist is the first point of contact for clients and is responsible for greeting customers, scheduling appointments, answering calls, and collecting payment information. The role also supports patient paperwork and records, assists providers when requested, helps patients use in-office therapy devices, and maintains a clean, welcoming environment. The ideal candidate has a cheerful disposition, excellent communication and computer skills, and can multitask and adjust to support effective office operations. Two schedule options are available. Both positions require a 30-minute unpaid lunch, and hours may occasionally vary based on clinical needs, patient volume, or coverage when team members are out. Option A is Monday through Friday, 6:45 AM–3:15 PM, with occasional Friday coverage until 5:00 PM. Option B is Monday through Thursday, 10:00 AM–6:30 PM, and Friday, 8:30 AM–5:00 PM.

Requirements

One or more years of experience as a receptionist or in a similar role is preferred.
Excellent communication skills and a commitment to customer service.
Strong work ethic and positive attitude.
Familiarity with computers and scheduling software.
Excellent multitasking skills.
Meticulous handling of patient information and paperwork.
Supportive of holistic healing and overall health and wellness.
Patient-dedicated.
Supportive of all staff members in a small, close-knit business team.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience.
Answer phone calls and schedule appointments.
Assist clients with paperwork, including consent forms.
Create new patient charts.
Gather insurance information.
Collect copayments.
Respond to faxes and emails.
Contact local providers to obtain patient records.
Clean rooms.
Assist providers when requested.
Set up patients on in-office therapy devices, including Hako-Med, a red light bed, a decompression table, ultrasound, and a traction device.
Set up and take down in-house informational workshops.
Maintain a clean and inviting environment.
Provide general customer service and attend to customers’ needs throughout their services.