Medical Receptionist

Akahi Associates/Kako'o Services, LLC•Fort Belvoir, VA

22d•Onsite

About The Position

This position provides receptionist and clerical support for patient care and treatment at Fort Belvoir, Virginia. The receptionist assists patients, visitors, and clinic staff; registers and checks in patients; schedules and reschedules appointments; maintains medical records; and uses electronic health record and other computer systems. The role also involves handling telephone inquiries, directing calls, relaying messages, coordinating walk-in care, and maintaining a courteous and helpful atmosphere. The stated pay is $19.98 per hour, plus $4.93 per hour worked for health and wellness in lieu of benefits.

Requirements

High school diploma or GED equivalent.
One year of experience as an administrative technician in a medical environment, using the full range of equipment used in a medical office environment.
Familiarity with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
Ability to read, write, and speak English well enough to communicate effectively with patients and staff.
Knowledge of computer operations and proficiency in basic word processing, data entry, and automated records.

Responsibilities

Perform receptionist duties and clerical tasks in support of staff and patient care.
Answer inquiries and obtain or verify information from the public, customers, visitors, and other interested parties; update the data system when needed.
Verify patient information and make corrections for outpatient visits; register new patients in the Composite Health Care System (CHCS).
Maintain accurate records in accordance with AR 40-66 and use the AHLTA electronic medical record system; prepare end-of-day reports and use computer data systems for these processes.
Enter patient information and appointment details, including relevant appointment codes, military status, and healthcare providers; maintain information manually and enter it later if a system is unavailable.
Ensure provider-requested treatment is scheduled and reschedule appointments as needed.
Initiate telephone consultations or Patient Communication Forms, ask questions according to clinic guidelines, schedule appointments when appropriate, or contact a clinician for triage.
Advise patients about secure messaging for communicating with their PCM and provide instructions for accessing the site through the FBCH Home Page.
Advise patients that future laboratory results may be obtained through Tricare Online and provide access instructions through the FBCH Home Page.
Add patients to waiting lists and contact them when appointments become available.
Greet visitors, determine the nature of their visit, verify DEERS eligibility, and use two patient identifiers to ensure correct patient identification.
Check patients in using AHLTA or CHCS; if either system is unavailable, document appointment and check-in times on paper. Place medical records in the appropriate location.
Present Third Party Collection documentation to non-active-duty patients.
Prepare telephone consultations, retrieve medical records, and assist with documentation for prescription refill requests.
Scan required paper documents into HAIMS.
Notify Team RNs, LPNs, or MAs when patients present with possible infectious disease, acute needs, or special needs such as wheelchair assistance.
Include the date, provider, and patient-identifying information on supporting documents in medical records.
Screen walk-in patients to determine the purpose of the visit and eligibility for treatment; explain clinic procedures and coordinate walk-in appointments with a healthcare provider.
Observe patients for apparent discomfort, illness, or distress and notify professional staff of perceived emergencies.
Answer telephone calls, obtain identifying information, determine urgency, direct callers to appropriate staff, take messages, apply clinic guidelines for releasing patient information, and transfer misdirected calls.
Explain schedule delays, attempt to resolve administrative clinic complaints, and refer other complaints to the appropriate authority.
Provide information and assistance to patients when possible and direct them to other appropriate sources when necessary.
Help providers by obtaining appointment rosters, administrative or medical records, and requested patient information.
Maintain and stock forms at the front desk.
Perform other assigned duties as needed.