Medical Receptionist

Dr Frank R Laurri, MD & Associates•Niagara Falls, NY

23h•Onsite

About The Position

Frank R. Laurri MD & Associates is seeking a highly organized, patient-focused medical receptionist to join its fast-paced primary care practice. As the first point of contact for patients, the receptionist provides customer service and helps ensure a smooth patient experience. The role is based at one of the listed locations: 10175 Niagara Falls Blvd #1, Niagara Falls, New York 14304 9097 Main Street, Clarence, New York 14031. The schedule is Monday through Friday, with hours ranging from 7:30 AM to 5:30 PM. The practice is willing to train.

Requirements

Experience with front desk operations, patient scheduling, and customer service is preferred.
Medent experience is preferred.
Strong administrative skills and a desire to help patients are encouraged; the employer is willing to train.

Nice To Haves

Experience with front desk operations.
Patient scheduling experience.
Customer service experience.
Experience with Medent.

Responsibilities

Greet and check in patients upon arrival.
Verify patient demographics and insurance eligibility, and collect and process payments.
Schedule patient appointments and manage appointment calendars.
Answer direct phone calls, address patient inquiries, redirect calls to nursing or providers, and triage clinical needs.
Maintain accurate patient records in the Medent electronic medical record system.
Protect patient confidentiality in compliance with HIPAA regulations.
Provide professional customer service to patients, vendors, and other healthcare team members.