Medical Receptionist - Lauritzen Outpatient Center

The Nebraska Medical Center•Omaha, NE

2d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. This is an in-person role, not a remote position, requiring face-to-face patient and public contact. The Medical Receptionist serves as the first impression of the organization, requiring strong customer service skills, including escorting and wayfinding for patients. Responsibilities include obtaining patient demographic and insurance information, entering data into the electronic health record (EHR), pre-registering patients over the phone, collecting point-of-service payments, and obtaining required regulatory forms. Specific duties involve checking in clinic and outpatient appointments. The role operates in a fast-paced, high-volume environment and requires meeting productivity and quality metrics. Nebraska Medicine is the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. The organization values dignity and respect for all backgrounds and experiences, reflecting the communities it serves. Educational support includes up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Requirements

Minimum of 16 years of age required.
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
Demonstrated analytical, prioritization and organizational skills required.
Demonstrated flexibility and dedication to team environment required.
Effective communication skills required.

Nice To Haves

High school education or equivalent preferred.
One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.
Nursing Assistant or Medical Assistant preferred.
Knowledge of medical terminology preferred.
Experience with Microsoft Office, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone).
Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols.
Responsible for scheduling patient appointments and registering patients.
Serve as the first impression of the organization.
Escorting and wayfinding for patients.
Obtain patient demographic and insurance information.
Enter data into the electronic health record (EHR).
Pre-register patients over the phone.
Collect point-of-service payments.
Obtain required regulatory forms.
Check in clinic and outpatient appointments.