Medical Receptionist-Surgery Center

St Lukes Cataract • The Villages, FL

4h • Onsite

About The Position

St. Luke's Cataract & Laser Institute is hiring a full-time Medical Receptionist for its Lake Sumter Landing surgery center. The receptionist is part of a team providing exceptional customer service in person and over the phone, and is the first point of contact for patients and their families. The role includes welcoming patients, checking them in, preparing charts for surgical procedures, and scanning and indexing appropriate documents after procedures. Start and stop times vary according to the surgery schedule.

Requirements

• Office experience required.
• Strong customer service skills and experience.
• Outstanding interpersonal skills, pleasant demeanor, positive attitude, tact, diplomacy, and patience.
• Ability to multitask, prioritize, and demonstrate attention to detail.
• Ability to read and communicate effectively in person and over the phone with patients, supervisors, doctors, and team members.
• Ability to maintain confidentiality of private information.
• Basic knowledge of standard medical terminology.
• Basic computer skills.
• Ability to answer phones.
• Ability to develop good customer relationships with a focus on achieving customer satisfaction.
• Must be mobile in an office environment, with frequent standing, sitting, and walking.
• Must be available Monday through Friday; start and stop times vary based on the surgery schedule.

Nice To Haves

• Related medical office experience is highly preferred.

Responsibilities

• Greet patients and families and help maintain a welcoming environment.
• Provide customer service in person and over the phone.
• Check patients in.
• Prepare charts for surgical procedures.
• Scan and index appropriate documents after surgical procedures.
• Answer phones.
• Maintain the confidentiality of private information.
• Multitask and prioritize tasks while paying attention to detail.
• Develop positive customer relationships focused on customer satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with employer match
• Paid time off
• Holiday pay
• Opportunity to build a career with a longstanding, reputable organization
• Leadership and career advancement opportunities
• Competitive wages
• Certification bonuses
• Monday–Friday work week
• Weekends and holidays off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed