Medical Business Associate (Receptionist) - Gaylord Ambulatory Surgery Center

Munson Healthcare•Gaylord, MI

About The Position

The Medical Business Associate (Receptionist) is the first point of contact for patients and their families at Gaylord Ambulatory Surgery Center. The role helps create an exceptional care experience through professional, efficient interactions. Responsibilities include obtaining and verifying patient and insurance information and accurately entering it into the registration system; scheduling appointments, including return office visits, referrals, and diagnostic testing or procedures; and greeting and assisting patients and families in person and by telephone.

Requirements

High school graduate or GED.
6 months to 1 year of customer service experience, typically gained through prior work with the public with minimal supervision.
Proficiency in typing and Windows.
Experience with multiple computer systems.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
Employees must receive a flu vaccine during the flu season in the year hired and annually thereafter, or have an approved medical or religious exemption.

Responsibilities

Obtain and verify required patient and insurance information.
Accurately enter information into the registration system.
Schedule appointments, including return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.