Medical Business Associate (Receptionist) - Gaylord Ambulatory Surgery Center

Munson Healthcare•Gaylord, MI

About The Position

As a Medical Business Associate (Receptionist) at Gaylord Ambulatory Surgery Center, you are the first point of contact for patients and their families. Your personal interaction and efficiency help create an exceptional experience of care, wellness, and healing. You obtain and verify required patient and insurance information and accurately enter it into the registration system. You schedule patient appointments, which may include return office visits, referrals, and diagnostic testing or procedures. You greet patients professionally in person and by telephone and respond effectively to patients and their families. The schedule is Monday through Friday, with an eight-hour shift scheduled between 6:00 a.m. and 4:30 p.m. Munson Healthcare requires employees to have vaccination or lab-confirmed immunity for measles, mumps, rubella, and varicella, and to receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

High school diploma or GED.
Six months to one year of customer service experience, usually gained through prior work with the public with minimal supervision.
Proficiency in typing and Windows, and experience using multiple computer systems.
Required vaccination or lab-confirmed immunity for measles, mumps, rubella, and varicella; annual flu vaccination or an approved medical or religious exemption.

Responsibilities

Obtain and verify required patient and insurance information and accurately enter it into the registration system.
Schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.