Medical Center Receptionist

Health Services of North Texas Inc•Denton, TX

About The Position

Health Services of North Texas (HSNT) seeks Medical Center Receptionists to help patients and families access care, education, and resources in a community health setting. Receptionists schedule appointments for medical providers across multiple clinical sites and share information about the agency’s services and programs. They work as part of an interdisciplinary medical team focused on high-quality care for the community. The role suits customer-focused, detail-oriented people who want to serve a diverse patient population and are comfortable in a busy medical office or call center environment. Spanish and English bilingual ability is preferred. Receptionists support front-office operations, patient registration, appointment scheduling, benefits verification, payment collection, and communication with patients, callers, providers, and visitors. They follow medical center procedures and applicable safety guidance, maintain an orderly reception area, and contribute to reporting and quality initiatives. They may also perform other duties assigned by the Business Office Manager or Practice Administrator. Employees must be willing to work at HSNT locations other than their assigned site and to work weekends as responsibilities may require.

Requirements

High school graduate or equivalent.
At least 1 year of previous full-time experience in a medical setting with direct contact with medical records.
Familiarity with and comprehension of medical terminology.
Initiative and ability to work as a self-starter.
Ability to organize and prioritize.
Exceptional customer service skills.
Strong computer skills, including familiarity with electronic health record systems.
Strong attention to detail.
Ability to adapt to changing environments.
Ability to multitask in a busy environment.
Ability to communicate effectively with all levels of the organization.
Ability to work with people and under pressure.
Ability to maintain confidentiality.
Proven ability to work independently; self-motivated and goal-oriented.
Willingness to work at any HSNT location, other than the assigned site, and to work weekends as responsibilities may dictate.

Nice To Haves

Bilingual Spanish/English skills.

Responsibilities

Answer telephone inquiries or direct callers to appropriate personnel.
Record caller messages accurately and make calls as directed by medical providers.
Review patient information on schedules before scheduled medical visits.
Schedule appointments in the electronic medical records system according to established policies and procedures.
Greet and direct patients, guests, vendors, and visitors, and request sign-in as appropriate.
Provide information about medical center services and Sliding Fee Scale eligibility requirements.
Register patients according to medical center policies and procedures.
Verify coverage benefits and eligibility.
Collect payments and reconcile daily cash reports to complete deposits.
Maintain forms and office supplies for front-office activities.
Practice OSHA safety standards and abide by CDC guidelines.
Maintain a clean and organized waiting room and reception area.
Complete assigned reporting.
Participate in quality initiatives as needed.
Perform other duties as assigned by the Business Office Manager or Practice Administrator.
Work at HSNT locations other than the assigned site and work weekends as responsibilities may dictate.