Medical Center Receptionist

Health Services of North Texas•Denton, TX

About The Position

Health Services of North Texas (HSNT) seeks Medical Center Receptionists to help patients and families access care, education, and resources in a community health setting. Receptionists are part of an interdisciplinary medical team and connect patients with services by scheduling appointments across multiple clinical sites and sharing information about agency programs. The position involves serving a diverse patient population, including people with limited options for medical care. The role requires customer focus, attention to detail, and the ability to work effectively in a busy medical office environment. Receptionists may work at any HSNT location and must be willing to work weekends as responsibilities dictate. They may also perform other duties assigned by the Business Office Manager or Practice Administrator.

Requirements

High school graduate or equivalent.
At least 1 year of previous full-time experience in a medical setting with direct contact with medical records.
Familiarity with and comprehension of medical terminology.
Initiative and ability to work as a self-starter.
Ability to organize and prioritize.
Exceptional customer service skills.
Strong computer skills, including familiarity with electronic health record systems.
Strong attention to detail.
Ability to adapt to changing environments and multitask in a busy environment.
Ability to communicate effectively with all levels of the organization.
Ability to work with people and under pressure.
Ability to maintain confidentiality.
Proven ability to work independently; self-motivated and goal oriented.
Willingness to work at any HSNT location, other than the assigned site, and to work weekends as responsibilities dictate.

Nice To Haves

Bilingual Spanish/English skills.

Responsibilities

Answer telephone inquiries or direct callers to appropriate personnel; record messages accurately and make calls as directed by medical providers.
Review patient information on schedules before medical visits.
Schedule appointments in the electronic medical records system according to established policies and procedures.
Greet and direct patients, guests, vendors, and visitors, and request sign-in as appropriate.
Provide information about medical center services and Sliding Fee Scale eligibility requirements.
Register patients according to medical center policies and procedures.
Verify coverage benefits and eligibility.
Collect payments and reconcile daily cash reports to complete deposits.
Maintain forms and office supplies for front office activities.
Follow OSHA safety standards and CDC guidelines.
Keep the waiting room and reception area clean and organized.
Complete assigned reporting and participate in quality initiatives as needed.
Perform other duties as assigned by the Business Office Manager or Practice Administrator.