Medical Receptionist

Bluebird Kids Health • Hollywood, FL

4d

About The Position

The Medical Receptionist greets patients and supports their check-in and check-out, patient flow, appointment scheduling, and front-desk operations. The role maintains accurate patient demographic and insurance information, verifies insurance coverage, collects patient payments, and ensures required forms and documentation are complete. It also involves updating patient tracking in the EMR, promoting the patient portal, answering telephone calls, scanning documents, and maintaining a clean and sanitized front desk and waiting room. The position reports to the Front Desk Supervisor and requires maintaining patient confidentiality in compliance with HIPAA standards.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology.
• Basic computer operations and EMR knowledge.
• Excellent customer service skills.
• Excellent telephone etiquette.
• Task-oriented, with strong organizational skills and the ability to multitask.
• Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness, and helpfulness.
• Ability to work independently and as part of a team with a strong sense of focus.
• Strong attention to detail.

Nice To Haves

• Pediatric front office experience.

Responsibilities

• Check in and check out patients and manage patient flow.
• Update patient tracking in the EMR.
• Notify patients about and promote the patient portal.
• Verify forms are complete using the online registration system, reconcile forms as needed, monitor form completion, and ensure sufficient documentation before patients leave the office.
• Verify patient demographic and insurance information at each encounter to maintain accuracy.
• Scan insurance cards and driver’s licenses as needed.
• Schedule patient appointments within operational standards and document them appropriately.
• Complete insurance verification up to three days before patient visits to determine coverage.
• Collect copays, deductibles, coinsurance, and past-due balances before patients are seen.
• Scan documents.
• Monitor Front Desk buckets and work appointment ticklers to schedule or reschedule appointments.
• Keep the Front Desk and Waiting Room clean and sanitized according to practice standards.
• Answer the telephone in a warm, friendly manner.
• Maintain patient confidentiality in compliance with HIPAA standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED