Medical Receptionist

Pediatric Associates Family of Companies•Mesa, AZ

About The Position

Pediatric Associates is seeking a Medical Receptionist with an interest in pediatric care. The role serves patients and visitors by greeting them, updating required information, collecting payments, and providing requested information. The receptionist checks patients in and out, shares pertinent follow-up information, and schedules follow-up appointments. The position is patient-facing and may rotate between office and remote/telework work. Travel to other office locations may be required, with reimbursement according to company policy; designated float staff may work at multiple assigned locations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a Saturday rotation from 8:00 a.m. to 12:00 p.m. The role is based in Mesa, Arizona. The company is an equal opportunity employer.

Requirements

An active and valid driver's license upon hire and throughout employment.
Ability to learn and practice Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff in written documents.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Ability to provide excellent customer service and greet and receive patients and visitors professionally and courteously.
Professional phone skills and etiquette, including the ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to perform the listed physical activities and requirements, including standing, sitting, reaching, manual dexterity, lifting or carrying up to 10 pounds, using vision, hearing, touch, and smell, and wearing personal protective equipment.

Nice To Haves

At least one year of experience in a medical office setting.
Knowledge of computers and medical terminology.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Check in patients by updating demographics, insurance information, primary care provider, and pharmacy information; collect co-pays and balances; and provide consents and health questionnaires.
Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, and completed forms, and arrange follow-up appointments.
Verify patient insurance using Batch Eligibility or on demand, and contact patients when insurance is inactive or the listed primary care provider is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and Pediatric Associates documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.